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  • Payments and Return Policies

    Return Policy

    ALL RETURN REQUESTS MUST BE REVIEWED BY RUSTIC.COM. You must email support@rustic.com to receive authorization from a customer service specialist.

    Rustic.com will authorize returns that meet the following conditions:

    • You must contact rustic.com to return your item within 30 days of order delivery to receive a refund (no returns will be accepted after 30 days).
    • All items must be returned in new and working condition to receive a refund unless authorized by a rustic.com customer service specialist.
    • All original packaging must accompany the returned product.

    Customer Responsibility - Customer is responsible for all return shipping charges, a restock fee of 15% of the product’s cost, and possible packaging costs, if any of these apply:

    • Customer cancels the order after the product has shipped from rustic.com.
    • Customer refuses product at the time of delivery for any reason other than damaged shipment.
    • Customer cannot be reached or does not contact the shipping company back within 3 attempts of initial contact for delivering freight (large) items,.
    • Repairable or cosmetic damage is noted, but customer refuses to work with the rustic.com support team to repair free of charge.
    • Customer has Buyer’s Remorse.
    • Customer has size limitations upon or after delivery. Dimension measurements are listed on each product description and weight is listed on most. If these are not listed, ask a customer service specialist to get them for you before ordering.

    Rustic.com’s Responsibility - rustic.com will assume all return charges, if any of these apply:

    • Delivery was refused due to visible packaging damage that was noted on the delivery receipt. The customer should contact rustic.com to inform them of their delivery refusal.
    • Delivery was received, but with visible packaging and product damage that was noted on the delivery receipt.
    • Product is non-repairable as determined by rustic.com’s support department.
    • Customer received a product other than what they ordered.

     

    Payment Policy

    Payment is to be made in advance by purchasing your product(s) through our secure shopping cart. In some cases, we can send a money request via electronic invoice. Once payment is received, your purchase will be scheduled to be completed and you will receive an email with payment confirmation. 

    Once your order has shipped, you will receive an email with tracking information for your purchase. This may take 5-10 business days for in-stock items. Products labeled as "preorder" will ship after their restock date listed in the product description. If the restock date is not listed, please contact our support team for the expected timeline. If your product is made to order, please be mindful of the lead times listed in the product description. By placing your order on our website, you agree to our terms and that all sales are final.

    We accept all forms of major credit cards including: Visa, Mastercard, American Express, Discover

    All processing fees are included in the final sale price of our items.

     

    Return and Payment Policy last updated and revised on 05/02/22