ALL RETURN REQUESTS MUST BE REVIEWED BY RUSTIC.COM. You must email email@example.com to receive authorization from a customer service specialist.
Rustic.com will authorize returns that meet the following conditions:
Customer Responsibility - Customer is responsible for all return shipping charges, a restock fee of 15% of the product’s cost, and possible packaging costs, if any of these apply:
Rustic.com’s Responsibility - rustic.com will assume all return charges, if any of these apply:
Payment is to be made in advance by purchasing your product(s) through our secure shopping cart. In some cases, we can send a money request via electronic invoice. Once payment is received, your purchase will be scheduled to be completed and you will receive an email with payment confirmation.
Once your order has shipped, you will receive an email with tracking information for your purchase. This may take 5-10 business days for in-stock items. Products labeled as "preorder" will ship after their restock date listed in the product description. If the restock date is not listed, please contact our support team for the expected timeline. If your product is made to order, please be mindful of the lead times listed in the product description. By placing your order on our website, you agree to our terms and that all sales are final.
We accept all forms of major credit cards including: Visa, Mastercard, American Express, Discover
All processing fees are included in the final sale price of our items.
Return and Payment Policy last updated and revised on 05/02/22